Return and exchange of items:

We do everything we can to inform you about the articles through the website.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. For these cost check the website of your carrier. If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to Dairoosy. To use this right you can contact us at We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

Some products that you buy via dairoosy are custom made according to the specification you have entered (made-to-measure and hand-made items especially according to your instructions). The right of withdrawal therefore does not apply. The sale is final after successful payment.

Please note, our return address is different from our visiting address:

Tilligtebrink 15
7544 XS Enschede
The Netherlands


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